Returns and 30 Nights to Decide
Returns
30 Nights to Decide
We can't stop night sweats, but we can help you sleep through them. Our sleepwear pulls moisture away from your skin. Our sheets help regulate your temperature all night. If they don't help, we'll take them back.
Sleep on them at least 14 nights. Not sleeping more comfortably? Return them free within 30.
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Sleep on them for 14 nights
Give your LUSOMÉ sheets or sleepwear two full weeks.
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Not sleeping more comfortably?
Start a return within 30 nights of delivery.
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Free label, full refund
No fees. We'll ask what didn't work, because it helps us make our products better.
Every return, covered
If you're not sleeping more comfortably
Sleep on your LUSOMÉ sheets or sleepwear for 14 nights. If you're still not sleeping more comfortably, send them back within 30 nights of delivery. The return label is free and you get a full refund. No fees. We'll ask what didn't work for you, because it helps us make our products better.
Free items come back with your return. If a free item isn't returned, or you've used a promotional gift card, its value comes off your refund.
If the size or style isn't right
Send unworn, unwashed sleepwear with the tags on back within 30 days of delivery for a free exchange.
If you'd rather have a refund, it's free with Order Protection. Without it, the return label cost comes out of your refund. Orders placed before November 20 get free refunds.
If something arrives damaged, faulty or wrong
Tell us any time. Send a photo of the problem and we'll replace or refund it and cover the shipping.
Buying a gift? Sleepwear bought November 15 to December 19 can be exchanged until January 31.
Start a return
Start your return here: email info@lusome.com with your order number and the reason.
Email info@lusome.comGood to know
What can't be returned?
Gift cards, and items marked Final Sale, such as clearance. Using a discount code or buying during a promotion doesn't make an item Final Sale.
How long does it take?
Once our warehouse receives your return, it can take 7 to 10 business days to process. Refunds go to your original payment method within 5 business days after that, and we'll email you when it's done.
Questions?
Email info@lusome.com or call 1-587-358-0994 ext. 104, 9 am to 5 pm MT, Monday to Friday.